Kommunicate Live Chat Plugin For Web

Overview :

Kommunicate provides open source live chat Plugin. The Kommunicate plugin is flexible, lightweight and easily integrable. It lets you easily add real time live chat and in-app messaging in your mobile applications and websites for customer support. The live chat plugin is equipped with advance messaging options such as sending attachments, sharing location and rich messaging.

Features:

Live chat widget: Make it easier for your visitors and users to reach you with an instant website and in-app support through chat.

Chatbots: Automate and speed up your customer service by integrating AI-powered chatbots. Build your chatbots and deploy them using Kommunicate and seamlessly add them in the live chat.

Conversations: Manage all your customer queries coming from the live chat plugin. Easily manage and assign agents to cater to user conversations.

Dashboard: A powerful dashboard to see, analyze and act upon your customer conversation data. Helps you analyze the performance of support agents as well.

FAQs: Create Frequently Asked Questions (FAQs) to cater to generic and recurring customer queries. Your customers will be able to directly access FAQs in chat.

Mailbox: A simple and powerful team inbox for managing, receiving and replying to all your customer support emails.

Integrations: Easily move data between Kommunicate and your other favorite apps. Integrate your favorite CRM, knowledge base software and other apps.

Conversation Routing: Select routing rules for incoming conversations for both your agents and bots. Choose between a round robin assignment or to notify all.

Smart Actionable Rich Messaging: Leverage actionable rich messages using buttons, cards or lists to provide an exquisite support chat experience to your customers.

Quick Replies: Quickly respond to generic user queries using Quick Replies. Easily create and manage templated messages from your dashboard.

Welcome Messages: Create custom and conditional welcome messages based on whether your customer support agents are online or offline.

Example :

https://jsfiddle.net/Kommunicate/wgLuLLbu/

Getting Started :

Create your account by signing up for Kommunicate. If you already have a Kommunicate account, log in to your account and go to Settings -> Install section and copy the script.

You can copy the below script and replace required parameters manually.

Script

<script type="text/javascript">
    (function(d, m){

    /*---------------- Kommunicate settings start ----------------*/

     var kommunicateSettings = {"appId": appId,"conversationTitle":conversationTitle,"botIds":["bot1","bot2"],"onInit":callback};

    /*----------------- Kommunicate settings end ------------------*/

     var s = document.createElement("script");
      s.type = "text/javascript";
      s.async = true;
      s.src = "https://api.kommunicate.io/kommunicate.app";
      var h = document.getElementsByTagName("head")[0];
      h.appendChild(s);
      window.kommunicate = m;
      m._globals = kommunicateSettings;
    })(document, window.kommunicate || {});
</script>

Docs:

Please check out the detailed Documentation for more features, implementation, and customizations.

devashishmamgain / Kommunicate-Web-SDK