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corona-warn-app / cwa-hotline

Corona-Warn-App: Issues with the public hotline +498007540001/2

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Twitter reports: TAN hotline does not issue TANs for normal PCR tests because the staff thinks it is a quick PCR test

Ein-Tim opened this issue · comments

commented

Which hotline

TAN

Describe the bug

I have multiple Twitter reports complaining that the TAN hotline does not issue TANs for normal PCR tests. The call agents say that the result was too quick delivered, so it was a quick PCR test. The users said this is not true but the staff still did not issue a TAN.

Steps to reproduce the issue

  1. Have a PCR test done
  2. Get the result quite fast (12h-30h)
  3. Attempt to request a TAN at the TAN hotline

Expected behaviour

The TAN hotline should issue TANs for normal PCR tests.

Additional context

Links to Twitter:

  1. https://twitter.com/Pixtxa/status/1499001085951938562?s=20&t=Occl6K5IZzak0-HvnYOaLw
  2. https://twitter.com/Cartman_FFM/status/1498991173523984391?s=20&t=Occl6K5IZzak0-HvnYOaLw
  3. https://twitter.com/christjan82/status/1498698649274142721?s=20&t=Occl6K5IZzak0-HvnYOaLw

Internal Tracking ID: EXPOSUREAPP-10939

commented

@Ein-Tim Thanks, will be forwarded

commented

If this was forwarded, that's all that can be done here. Thus closing this issue.