collective / volto-customer-satisfaction

Volto addon for customer satisfaction

volto-customer-satisfaction

Volto addon for customer satisfaction.

Install with mrs-developer (see Volto docs) or with:

yarn add volto-customer-satisfaction

Created with voltocli.

Usage

This addons exports CustomerSatisfaction component that could be added in your site pages to get feedback from users on the usefulness of the page. It needs https://github.com/RegioneER/rer.customersatisfaction this Plone addon to work.

It also need a RAZZLE_RECAPTCHA_KEY in your .env to work or RAZZLE_HONEYPOT_FIELD env var..

From version 0.3.0 it needs rer.customersatisfaction >= 1.3.0 (added Honeypot integration).

If you are on Volto version 15 or lower, use version 0.x of this add-on. Version 1.0.0 requires Volto >= 16.0.0-alpha.38.

import {CustomerSatisfaction} from 'volto-customer-satisfaction';

...
<CustomerSatisfaction/>
...

When user click on 'Yes' or 'No' button a textarea is shown to leave a comment or suggestion:

Panel

This addon also adds a button to the toolbar to access customer satisfaction panel:

Into the panel, you can view a summary of customer satisfaction feedbacks and leaved comments:

Comments are shown in a modal and are filterable:

Honeypot integration

If you want to use Honeypot, you have to set env var RAZZLE_HONEYPOT_FIELD with the same value of the HONEYPOT_FIELD env var setted on plone backend.