Gravity Forms to Zendesk Ticket (functions.php version)
Gravity Forms to Zendesk Ticket is a simple Wordpress functions.php filter to pass Gravity Forms fields to a Zendesk ticket, including attachments. It utilizes the Zendesk v2 API, PHP, and cURL.
This functions.php filter was created for theme developers that want to integrate in this functionality by default. If you're looking to integrate Zendesk functionality by add-on that is not dependent on a theme, please see the Gravity Forms Zendesk Add-On (in development).
Version
1.0.0
Requirements
You need a working Wordpress installation, Gravity Forms plugin installed and at least one form to reference, Zendesk API key/credentials, and cURL enabled on your server.
To Use
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Include the filter file from your own Wordpress theme's function.php file or cut/paste the contents of inc/gravity-forms-to-zendesk-ticket.php into your own functions.php file.
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Update the Zendesk API credentials in the script.
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Reference the correct Gravity Form form ID in the filter reference.
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Reference the appropriate Gravity Form form field IDs in the ticket generation portion to send to Zendesk.
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Please note: this script is for one attachment per ticket, for multi-file uploads the script will need to be modified to split the request [currently on the To Do]
To Do
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Split requests to handle multiple file uploads per ticket.
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Add in a Wordpress settings panel to easily add in Zendesk API key, e-mail, and subdomain.
License
MIT