Polestar Emergency Info
Various bits of useful information for when something goes wrong
Polestar Customer Support & Roadside Assistance
Call toll free 1-800-806-2504 or visit online at Polestar.com/contact. To contact us using Polestar Connect, press the black ‘CONNECT’ button in the ceiling console to connect with us immediately.
Infotainment Reset
Hold down the home button until the display goes completely black. It will reboot after about 10 - 20 seconds
TCAM Reset
- Stop the car. Make sure in park.
- Hold HOME button on main screen until it does a reset of the infotainment system.
- Immediately after the reboot has finished, hold down the front window demist button (the one next to the play/pause button with a curved windscreen shape ... in a right hand drive car this is to the left of play/pause) for at least 15 seconds.
- Note: I was counting slowly and got to 30 seconds without an SOS light flashing, before the CS person said to me that’s enough, let go.
- Wait patiently a few seconds and hey presto the SoS started flashing. Note it did not start flashing until I had release the button and waited a while.
- Once flashing stops, after about another 10-15s the 4G/LTE display started changing. For me it flickered from 4G to LTE, then the empty strength signal changed to full, and then the ‘x’ disappeared and I had full connectivity.
Enable Tow Mode
- Tap the car symbol in the center display.
- Tap More.
- Tap Car status.
- Tap Service.
- Select Tow Mode.
- Follow the instructions on the screen.
The vehicle is now in tow mode and can roll freely.
Battery Boost
- Put the vehicle's electrical system in Passive usage mode.
- Make sure the assisting battery has a voltage of 12 V.
- If the battery is in another vehicle, turn off that vehicle's engine and make sure that the vehicles are not touching each other.
- Clamp one end of the red jumper cable onto the assisting battery's positive terminal, often marked in red or with a plus sign (+).
- Open the cover over the positive charging point by pressing in its side to release the catch while lifting the cover upward. There are two charging points under the cover. Use the one closest to the center of the vehicle.
- Clamp the other end of the red jumper cable to the positive charging point.
- Clamp one end of the black jumper cable onto the assisting battery's negative terminal, often marked in black or with a minus sign (-).
- Clamp the other end of the black jumper cable to your vehicle's negative charging point. Because the vehicle's chassis serves as ground for the 12 V system, the bolt head marked in the illustration can be used.
- Make sure the jumper cables are securely attached to help prevent sparks while jump starting.
- Start the engine of the assisting vehicle.
- Start the vehicle with the discharged battery by depressing the brake pedal and selecting gear position D or R.
- If the high-voltage battery is also discharged, begin charging of the vehicle using the charging cable.
- Remove the jumper cables in the reverse order ‒ first the black cables and then the red cables.
Make sure that none of the clamps of the black jumper cables come into contact with the vehicle's positive charging point, the assisting battery's positive terminal or either of the red jumper cable's connected clamps.
Google Assistant Reset
You can re-initialize the Google Assistant by clearing the app's storage. You do this by following these steps:
Settings -> Apps & Notifications -> Show all Apps -> Google Assistant -> Storage & Cache -> Clear storage
Propulsion System Errors
Lock the car and leave it for about 30 minutes, staying far enough away that it does not detect the key. This is often enough to make the car drivable again.
Launch Sequence
- At a stop, double-tap then hold the brake pedal so that the hold (H) function appears.
- Fully depress the accelerator and release the brake within 2 seconds
Note: May have a better launch with OPD set to off, and Sport Mode on.
Fuse Guide
| # | Function | Ampere | Type |
|---|---|---|---|
| 1 | Audio control device (amplifier) | 0 | MCase |
| 2 | Central Electrical Module A: Sensors, radar units, power seats | 40 | MCase |
| 3 | Central Electrical Module B: Sensors, radar units, power seats | 40 | MCase |
| 4 | Fan module for climate control system, front | 40 | MCase |
| 5 | Power operated tailgate | 25 | MCase |
| 6 | Power seat, left | 20 | MCase |
| 7 | Power seat, right | 20 | MCase |
| 8 | – | – | MCase |
| 9 | Right-hand rear door module | 20 | Micro |
| 10 | Left-hand rear door module | 20 | Micro |
| 11 | Left-hand front door module | 20 | Micro |
| 12 | Rear lights | 15 | Micro |
| 13 | Right-hand front door module | 20 | Micro |
| 14 | Seat heater, rear* | 15 | Micro |
| 15 | Safety module (ASDM = Active safety domain master) | 5 | Micro |
| 16 | Calculation module | 5 | Micro |
| 17 | Sun sensor | 5 | Micro |
| 18 | Steering lock | 7,5 | Micro |
| 19 | Control module for climate control system | 7,5 | Micro |
| 20 | Interior motion sensors* | 5 | Micro |
| 21 | Driver display | 5 | Micro |
| 22 | Keypad in centre console | 5 | Micro |
| 23 | Steering wheel module | 5 | Micro |
| 24 | Start knob module; Electronic gearing module; Electronic parking brake | 5 | Micro |
| 25 | Centre display | 5 | Micro |
| 26 | Control module for a car connected to the Internet; Control module for Connect | 5 | Micro |
| 27 | Module for multi-band antenna | 5 | Micro |
| 28 | Relay coils | 5 | Micro |
| 29 | Foot motion detection; Control module Digital Key | 5 | Micro |
| 30 | Control module, Infotainment | 15 | Micro |
| 31 | Diagnostic socket OBDII | 10 | Micro |
| 32 | Alcohol lock; Extended accessory module | 5 | Micro |
| 33 | Electric lowering of head restraints, left | 15 | Micro |
| 34 | Electric lowering of head restraints, right | 15 | Micro |
| 40 | Rear window defroster | 30 | MCase |
| 41 | Seatbelt pretensioner module, left-hand side | 40 | MCase |
| 42 | Seatbelt pretensioner module, right-hand side | 40 | MCase |
| 50 | – | – | Micro |
| 51 | – | – | Micro |
| 52 | Coolant pump | 7,5 | Micro |
| 53 | Steering wheel module for heated steering wheel | 15 | Micro |
| 54 | Electric air heating | 5 | Micro |
| 55 | Headlamp washers | 25 | MCase |
| 56 | Windscreen and rear windscreen washers | 25 | MCase |
| 57 | – | – | MCase |
| 58 | – | – | MCase |
| 60 | Communication unit | 5 | Micro |
| 61 | – | – | Micro |
| 62 | – | – | Micro |
| 63 | Seatbelt pretensioner module | 5 | Micro |
| 64 | Blind Spot Information (BLIS)* | 5 | Micro |
| 65 | – | – | Micro |
| 66 | – | – | Micro |
| 67 | Control module, front radar | 5 | Micro |
| 68 | – | – | Micro |
| 69 | 360° parking camera* | 5 | Micro |
| 70 | Fuse for special vehicle | 5 | Micro |
| 71 | Airbag and seatbelt pretensioner control module | 5 | Micro |
| 80 | – | – | Micro |
| 81 | Wake-up, electronic shifting module | 5 | Micro |
| 82 | – | – | Micro |
| 83 | Interior lighting; Dimming of rearview mirror; Rain and light sensor; Control panels in rear doors and cargo; Transponder for road tax | 7,5 | Micro |
| 84 | – | – | Micro |
| 85 | Front-facing camera | 5 | Micro |
| 86 | Alcohol lock | 5 | Micro |
| 87 | Wireless mobile charger; USB socket | 7,5 | Micro |
| 90 | – | – | Micro |
| 91 | – | – | Micro |
Silence Car Alarm
Place a key into the rear cupholder once inside the car