bkonetzny / osticket-fetch-note

osTicket plugin to fetch additional note content on ticket creation.

osTicket Fetch Note plugin

osTicket plugin to fetch additional note content on ticket creation.

Installation

Place the content of this plugin in include/plugins/osticket-fetch-note and install via osTicket Admin Control Panel.

Webhook

The webhook is pinged with the following JSON payload, and can return content for a note which is added to the ticket.

{
  "email": "<TICKET-AUTHOR-EMAIL>"
}

Thanks

Code heavily borrowed from https://github.com/thammanna/osticket-slack ;)