avinsit123 / ITSDApplication

Extension of sample ITSD application built during new grad showdown at Atlassian

Helpr: IT Service Desk for all your needs

With the explosion in IT services, an IT Service Desk application to help respond to customer requests is the need of the hour. During my time at Atlassian, I contributed to one of the product leaders in this field, Jira Service Management. During our new grad showdown, I built a miniature version of JSM. This project is an extended version of the same to take care of the following needs :-

1. User Management Service(UMS) - Integrated Service to manage Customer, Users and Support People who will triage support requests.
2. Ticketing Application - Help customer, users to lodge, view and comment on support tickets.
3. Triaging Service - Assist responders in triaging, commenting and responding to supoort tickets filed by customer

Start-up

Currently, the repository only supports running your app in the local environment.

1. Install Java on your local ( Skip this step if you already have java 11)

Install java 11 using sdkman

curl -s "https://get.sdkman.io" | bash
sdk install 11.0.15.1-librca
sdk use java 11.0.15.1-librca

2. Start up-postgres DB

docker-compose up itsddb

3. Startup the ITSD Application

./mvnw spring-boot:run  

Using the Application

Roles

Every user has one of the following roles

1. SUPER_ADMIN
2. ADMIN
3. USER
4. RESPONDER

Action-Role Mapping

Actions	Roles
Create Request	USER, ADMIN
View Request	USER, ADMIN, RESPONDER
Triage Request	RESPONDER
Create User	CUSTOMER
Create Customer	CUSTOMER
Add Responder	SUPER_ADMIN
All actions	SUPER_ADMIN