Zendesk Search Bookmark Enabler
For at least four years, people have been asking Zendesk to allow searches to be accessible via the URL. Allowing search terms in the URL would facilitate utilizing Zendesk's in-depth search tools to provide more complex views. Zendesk is seemingly not going to implement bookmarking searches any time soon. This Chrome Extension hopes to fill the void in a limited capacity until Zendesk provides this much needed feature.
How does it work?
Grabs your search from the URL and injects the search into Zendesk's Searchbox
https://$example.zendesk.com/agent/search/1?query=
your search here
How do you use it?
- Install The Extension
- Go to your Zendesk Search Url (Example:
https://$domain.zendesk.com/agent/search/1) - Add a query param to your Url (Example:
?query=$whatever_you_want_to_search)
Here's an example of a url that would search for all tickets that are not solved:
https://$example.zendesk.com/agent/search/1?query=status<=solved%20assignee:noneDetailed information about Zendesk Search can be found here.
Don't Understand The Funny URI Encoding Characters? (Like %20)
If you do not understand how to properly encode your params, the easiest way to get a url that works is:
- Start typing in your address bar
- Paste your base url:
https://$example.zendesk.com/agent/search/1 - Add '?query='
- Type the search exactly as you want it in the URL (including spaces)
- Hit Enter
