anushakondle / Prediction-of-attrition-of-bank-customers

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Prediction-of-attrition-of-bank-customers

Churning from bank percentage has increased drastically in previous years. With the rise of digitalization, especially in the financial sector, banks have to keep working on improving their services to keep their customers. It can be safe to assume that services might be the factors. But what about a person's financial situation or increasing inflation? In this paper, we are trying to find which customers are more likely to churn out and the main factors involved in churning customers from the bank.

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