Ticketit v0.2.4
A simple helpdesk tickets system for Laravel 5.1+ which integrates smoothly with Laravel default users and auth system. It will integrate into your current Laravel project within minutes, and you can offer your customers and your team a nice and simple support ticket system.
Features:
- Three main users roles users, agents, and admins
- Users can create tickets, keep track of their tickets status, giving comments, and close their own tickets (access permissions are configurable)
- Auto assigning agents to tickets, the system searches for agents in specific department and auto select the agent with lowest queue
- Simple admin panel
- Localization (English, Hungarian, Brazilian Portuguese, and Germany language packs are included)
- Very simple installation and integration process
- Admin dashboard with statistics and performance tracking graphs
- Simple text editor for tickets descriptions and comments allows images upload
Full features list (12+) and screen shots
Requirements
First Make sure you have got this Laravel setup working:
- Laravel 5.1 or Laravel 5.2
- Users table
- Laravel email configuration
- Bootstrap 3+
- Jquery
Dependents that are getting installed and configured automatically by Ticketit (no action required from you)
Installation (4-8 minutes):
Step 1. Run this code via your terminal (1-2 minutes)
composer require kordy/ticketit:0.*Step 2. After install, you have to add this line on your config/app.php in Service Providers section (1-2 minutes).
Kordy\Ticketit\TicketitServiceProvider::class,Step 3. Setting up your master view for Ticketit integration (1-2 minutes)
Step 4. Check if App\User exists
Step 5. Go ahead to http://your-project-url/tickets-install to finalize the installation (1-2 minutes)
Default ticketit front route: http://your-project-url/tickets
Default ticketit admin route: http://your-project-url/tickets-admin
Documentation
Support:
Review features requests, give your feedback, suggest features, report issues
Live Demo
http://ticketit.kordy.info/tickets
Credits
Big thank you for all active people who took from their time to give their feedback and suggestions, they helped a lot to improve Ticketit for all of us.
Project contributors (the project heros):