alescernivec / ServiceNow_Incident

CloudForms integrations with ServiceNow Incident Management

CloudForms ServiceNow_Incident

The purpose of this project is to provide a starting point for integrating Red Hat ® Red Hat CloudForms and ServiceNow’s incident management.

Table of Contents

• Overview

  • How Incidents are Generated

• Install rhconsulting Scripts

• Download Repo

• Import the Automate Domain

• Import the Service Dialogs

• Import the Custom Buttons

• Update Automate StateMachine

• User Guide

• Troubleshooting Guide

• Contribute

Overview

How Incidents are Generated

Icnidents can be generated from CloudForms in the following ways:

• Custom button

• Alert

• Policy

• Automate simulation

• Provisioning

Install rhconsulting Scripts

Follow these steps to install the miqimport/miqexport utilities:

While in /root directory, download the rhconsulting repository

curl -sL  https://github.com/rhtconsulting/cfme-rhconsulting-scripts/tarball/master | tar xvz

Change to the newly created /root/rhtconsulting-cfme-rhconsulting-scripts directory, install the rake scripts and utilities:

make install

The /usr/bin/miqimport and /usr/bin/miqexport utilities are now available to assist you when importing and exporting from CloudForms.

Download Repo

cd /root
curl -sL  https://github.com/ramrexx/ServiceNow_Incident/tarball/master | tar xvz

Import the Automate Domain

/usr/bin/miqimport domain ServiceNow_Incident /root/ramrexx-ServiceNow_Incident/automate/

Import the Service Dialogs

/usr/bin/miqimport service_dialogs /root/ramrexx-ServiceNow_Incident/service_dialogs/servicenow_incident_dialog.yml

Import the Custom Buttons

/usr/bin/miqimport buttons /root/ramrexx-ServiceNow_Incident/buttons/ServiceNow_IM_Vm_.yaml

Update Automate StateMachine

• Log into your CloudForms/ManageIQ UI.

• Navigate to Automate / ServiceNow_Incident / Integration / StateMachines

  • Update the StateMachine class schema with your ServiceNow instance information (i.e. dev?????.service-now.com) and credentials.

  • Add proxy_url if necessary.

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Contribute

Have an idea and want to help? Fork the repo and Submit a pull request

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