The software functional and nonfunctional requirements for Customer Relationship Management(CRM) system's release 1.0 are described in this SRS. CRM is the core business strategy that integrates internal processes and functions, and external networks, to create and deliver value to targeted customers, at a profit. It is grounded on high quality customer data and enabled by IT. The project team members who will implement and test the system's proper operation are the ones who should use this document