Zoom Contact Center - Shopify Accelerator
Integration provided by Acceleraate
Overview
This accelerator provides Zoom Contact Center users with a quick and easy way to securely access Shopify customer and order data, enabling personalised customer experience, self-serve/contact deflection, and advisor efficiency for all contact channels.
Once installed, the accelerator provides users with the ability to implement multiple CX use cases, such as pre-emptive intent detection; personalised messaging; self-serve of common contact queries such as “where is my order?”, “my order is missing an item”, “where is my refund?”; automated Identity and Verification (ID&V), and priority routing for high value customers. This provides customers with an effortless experience, and advisors with the context of the customer as soon as they connect to the conversation, contributing towards faster handling times and improved first contact resolution.
Provider
The Zoom Contact Centre & Shopify integration accelerator has been provided by Acceleraate - acceleraate.com
Need support?
Email us: support@acceleraate.com
What does this accelerator include, and how does it work?
Access to the following Shopify data points, enabling the creation of data-informed CX journeys in Zoom Contact Center:
Customer Data
ID, Name, Email, Phone, Order Count, Total Spent, Last Order ID, Notes, State & Tags
Order Data
ID, Number, Line Items, Total Price, Fulfilment Status, Financial Status, Shipping Address, Phone, Notes, Cancel Reason, Cancel Date
Installation pre-requisites
- Admin access rights for your Shopify store
- Admin (or Owner) access rights for Zoom
- At least one Zoom Contact Center license
- Some experience of administering Zoom Contact Center
- Your Shopify Store Name e.g.
https://test-store.myshopify.com(in this example store name =test-store)
Time to install
| Installation Step | Time to Complete |
|---|---|
| Step 1: Shopify App Installation | 5 minutes |
| Step 2: Zoom Contact Center Configuration | 15 minutes |
| Step 3: Voice Channel Configuration | 7 minutes |
| Step 4: Web Chat Channel Configuration | 13 minutes + time to update and publish your own website |
| Step 5: Testing the Flows | As much time as you need |
Further information to follow...
Ready to get started?
Step 1 - Shopify App Installation
About Acceleraate
We’re a UK based team of system integration and cloud technology experts, with deep knowledge and experience of the UCaaS and CCaaS ecosystem.
We’re a trusted and certified Zoom Solution Partner, with a strong track record of implementing, managing and improving business communication platforms across EMEA - from SMEs right through to the largest enterprise and public sector clients, across multiple verticals. With over 20 years of native cloud and serverless experience, we take ownership of your CX/EX challenges and then help you tackle them through focused consultancy, delivery, system integration, and managed services.
Installation Index
Zoom Contact Center & Shopify Accelerator
Step 1 - Shopify App Installation
Step 2 - Zoom Contact Center Configuration
Step 3 - Voice Channel Configuration
Step 4 - Web Chat Channel Configuration