YogSottot / medusa.github.io

BEFORE YOU OPEN AN ISSUE

All issues regarding Medusa should be posted on the pymedusa/Medusa issue tracker.

Search for the error in the search box. Re-use the existing issue if it already exists, even if it is closed.
If you don't find it please follow the guidelines below, otherwise the issue will be closed.

Update problems? Try this first:

Stop Medusa, SSH(Linux)/CMD(Windows) and enter Medusa folder

git remote set-url origin https://github.com/pymedusa/Medusa.git
git fetch origin
git checkout master
git branch -u origin/master
git reset --hard origin/master
git pull

SUBMITTING A BUG/ISSUE TICKET

(DO NOT POST ANYTHING THAT CONTAINS YOUR LOGIN INFORMATION OR API KEY)
Please include the following when opening a new ticket:

• Branch
• Commit hash
• Your operating system and python version
• What you did
• What happened
• What you expected
• Link to a copy/paste of your logfile with clear debug info of the error on Gist

ENABLING DETAILED DEBUGGING FOR LOGS

1. Open Medusa interface
2. Gears Menu > General Settings > Advanced Settings
3. Enable 'Enable debug'
4. Save changes

Note: Synology users can use WinSCP to gain access/browse to the root where the Medusa log is located.
/volume1/@appstore/sickbeard-custom/var/Logs/application.log

Frequently Asked Questions (FAQ)

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