SeqSEE / Hera

Support ticket system

Hera

Hera is the goddess of mothers, marriage and family – she is here to offer support.

Prerequisites

• NodeJS 14+
• TypeScript
• Discord API Key
• Discord Guild

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Setup

• note your api key for the bot and invite the bot to your guild

• note the guild and support category IDs

• clone this repo

git clone https://github.com/SeqSEE/Hera

• install the dependencies

cd Hera

npm install

• build the project

npm run build

• start the bot

npm run start

• edit the .env configuration file with your configuration details for you API_KEY, GUILD_ID, SUPPORT_CATEGORY, and SUPER_ADMIN

DEBUG=1
AUTO_CLOSE_TICKET=1
ARCHIVE_ALL_TICKETS=0
BOT_NAME=Hera
CMD_PREFIX=^
API_KEY=somekey
ICON_URL=https://raw.githubusercontent.com/SeqSEE/Hera/master/defaultIcon.png
GUILD_ID=123456789
SUPER_ADMIN=412122437954830337
STALL_LIMIT=604800

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Commands

^help - displays this text, or help for a specific command if an argument is provided

- usage: help (command)
  ^stop - stops the bot
- usage: stop
  ^enablecommand - enables a registered command
- usage: enablecommand <command>
  ^disablecommand - disables a registered command
- usage: disablecommand <commmand>
  ^admins - lists the admins
- usage: admins
  ^addadmin - adds an admin
- usage: addadmin <user>
  ^removeadmin - removes an admin
- usage: removeadmin <user>
  ^setowner - sets a user as the owner of a ticket
- usage: ^setowner <user>
  ^settopic - sets the name of a ticket channel
- usage: ^settopic <topic>
  ^support - open a support ticket when you are on another channel
- usage: support
  ^resolve - show a message that allows to close an already resolved ticket
- usage: resolve
   ^archive - archive an ticket
- usage: archive