Inbound & outbound PSTN Contact Centre Powered by TaskRouter and Twilio Client
Languages: Node js
This implements:
- Single channel (Voice)
- Agent UI based on TaskRouter SDK for low latency
- Twilio Client WebRTC agent dashboard
- Conference instruction
- Call instruction
- Conference recording
- Call holding
- Call transfers
- Outbound calling
- Optional assignment_callback url implementation
This training application will need a public url, we recommend using ngrok to provide a tunnel to your local machine:
const ngrok_url = "https://123454678910.ngrok.io"; //add your ngrok url
server.js line 31