I improved customer experience at the Indian Market located in Milpitas using Lean Six Sigma techniques. The primary focus of this project was to reduce customer checkout time, managing stockouts and excess of inventory and optimize the store layout. A DMAIC approach was followed for the process improvement. The checkout time was reduced to 18% using lean techniques like root cause analysis, FMEA, Hypothesis testing, Value stream mapping and SIPOC. I provided a forecasting method to avoid stockouts and excess inventory which will aid in reduction of wastage and enhance sustainability within the supermarket and increase profits.
