SalwaMugh / Qattan-foundation

This is a Technical Support System For Qattan Foundation

Qattan-foundation

Our Prototype

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Problem Statement

The Qattan Foundation doesn't have a technical support system , they store there data in Excel files , they need for their employees to be able to file a ticket when they have a problem in their devices to the I.T department , also they need to be able to send a loan device application to the I.T , They need to add all the new devices and modify it's awnership

Our Solution

Building a website that enable the employee to send a ticket (technical support | Loan ) to the I.T department , the I.T will be able to take an action on it , to have a full report .

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User Journey:

As a Qattan Employee:

• "I want a system that would make requeting maintance from the techinical support department convenient"

As a Qattan Employee:

• "I want a manner thorugh which I can file a ticket for technical support without having to use the old traditional way of calling which often leads to forgetfulness or late responses"

As a Qattan employee:

• I would like a way that would make applaying for loan requests of gadgets easy and fast"

As a Qattan manager:

• "I would like an easy, fast manner through which I can view all the latest tickets and responses from the tech.support department without having to view traditional paper reports."

As a Qattan technical support employee:

• "I want to be able to view all techinical support requests all in one place and to be able to respond promptly"

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how to run the Server

• clone repo by run https://github.com/FACG5/Qattan-foundation.git in your terminal.
• Create config.env file.
• Add DB_URL and SECRET to it.
• run npm install
• run npm run dev

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how to run the tests

run npm test in your terminal

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DataBase Schema

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Tech stack

• HTML5
• CSS3
• JavaScript
• Express.js
• PostgreSQL

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Our Team

Asala KM

Salwa Mugh

Ons Nader