Saidalo1 / telegram_support_bot

This telegram support bot was created using the aiogram framework. On it you can write questions to owners and answers to users, mute and unmute users so that they cannot write to the bot.

Support bot for Telegram

This repository contains source code of a small yet rather powerful bot for Telegram, which handles reports from users and passes them to admins. Uses aiogram framework.
The main goal is to build a bot with no external database needed. Thus, it may lack some features, but hey, it's open source!

Screenshot

Features

• /start to start bot;
• Supports can be sent to a dedicated chat;
• Write message to bot if you are simple user;
• Write reply message to questions if you are owner;
• /mute to mute users (muted users can't send message to bot);
• /unmute to un mute users;

Requirements

• Python 3.9 and above;
• Tested on Linux, should work on Windows, no platform-specific code is used;

Installation

1. Go to @BotFather, create a new bot, and get token.

2. Clone this repository:

   git clone https://github.com/Saidalo1/telegram_support_bot.git
   

3. Open project directory: cd telegram_support_bot

4. Create .env file to project directory:

      BOT_TOKEN=YOUR_BOT_TOKEN
      OWNER_ID=OWNER_TELEGRAM_USER_ID
      DATABASE_USER=DATABASE_USER
      DATABASE_PASS=DATABASE_USER_PASSWORD
      DATABASE_HOST=DATABASE_HOST
      DATABASE_NAME=DATABASE_NAME
   

systemd

1. Create a venv (virtual environment): python3.9 -m venv venv (or any other Python 3.9+ version);
2. source venv/bin/activate && pip install -r requirements.txt;
3. Rename supportbot.service.example to supportbot.service and move it to /etc/systemd/system;
4. Open that file and change values for WorkingDirectory, ExecStart and EnvironmentFile providing the correct path values;
5. Start your bot and enable its autostart: sudo systemctl enable supportbot.service --now;
6. Check your bots status and logs: systemctl status supportbot.service.