Rother OSS GmbH

otobo

OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. https://otobo.io/

otobo-docker

OTOBO Docker and Docker Compose files.

doc-otobo-installation

OTOBO installation tutorial

CodePolicy

OTOBO code quality checks. Mirror of:

doc-otobo-user

OTOBO user and Agent manual

otobo-kubernetes

OTOBO repository for Kubernetes

TimeAccounting

A time registration module.

doc-otobo-admin

OTOBO Administration Manual

fred

A tool to help the developer during development.

ImportExport

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

ITSMCore

The OTOBO::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

ITSMServiceLevelManagement

This package implements all ITSM service level management features. This package requires the ITSMCore package.

MailAccount-OAuth2

Enables receiving emails (IMAP and POP3) via OAuth 2.0 authorization (RFC 6749).

ServiceCatalog

Survey

A customer survey tool.

doc-otobo-dev

OTOBO Developer Manual

FAQ

The FAQ/knowledge base.

GeneralCatalog

The GeneralCatalog is a reference table tool for ITSM. You can add new items or update existing items in the Admin-Interface.

gitlab-migration-test

Repository to test migration to gitlab

html2pdf_playwright

ITSM

This package contains all OTOBO ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

ITSMChangeManagement

The OTOBO::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

ITSMConfigurationManagement

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

ITSMIncidentProblemManagement

This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

MasterSlave

Includes "Ticket Master/Slave" feature.

SystemMonitoring

Basic mail interface to System Monitoring Suites. Also provides deeper integration to Nagios and Icinga2 (acknowledge on lock and check script).

talon

The idea is to extract mail signature data in the future automatically and add new customer to the database.