Conducted in-depth analysis of company call data to optimize customer service and enhance operational efficiency. Analyzed call data to optimize customer service and resource allocation by determining average call duration. Identified a current abandon rate of 30% and devised a strategic manpower plan to reduce it to 10%, enhancing customer satisfaction and minimizing business losses. Proposed optimized manpower allocation from 9pm to 9am, aiming to improve customer experience, reduce wait times, and enhance service delivery.
https://drive.google.com/file/d/1uU864n3VP8_bca_asKOSea_Mso9M4xKH/view?usp=drive_link