The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time. This enables agents to better understand customer needs and drive resolution using the insights the solution provides while they are still interacting with their customer.
- Configure the bucket name of your target Amazon S3 distribution bucket
export DIST_OUTPUT_BUCKET=my-bucket-name # bucket where customized code will reside
export SOLUTION_NAME=my-solution-name
export VERSION=my-version # version number for the customized code
Note: You would have to create an S3 bucket with the prefix 'my-bucket-name-<aws_region>'; aws_region is where you are testing the customized solution. Also, the assets in bucket should be publicly accessible.
- Now build the distributable:
chmod +x ./build-s3-dist.sh \n
./build-s3-dist.sh $DIST_OUTPUT_BUCKET $SOLUTION_NAME $VERSION \n
- Deploy the distributable to an Amazon S3 bucket in your account. Note: you must have the AWS Command Line Interface installed.
aws s3 cp ./dist/ s3://my-bucket-name-<aws_region>/$SOLUTION_NAME/$VERSION/ --recursive --acl bucket-owner-full-control --profile aws-cred-profile-name \n
- Get the link of the solution template uploaded to your Amazon S3 bucket.
- Deploy the solution to your account by launching a new AWS CloudFormation stack using the link of the solution template in Amazon S3.
This solution collects anonymous operational metrics to help AWS improve the quality of features of the solution. For more information, including how to disable this capability, please see the implementation guide.
Copyright 2021 Amazon.com, Inc. or its affiliates. All Rights Reserved. SPDX-License-Identifier: MIT-0
Licensed under the the MIT-0 License. See the LICENSE file. This file is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, express or implied. See the License for the specific language governing permissions and limitations under the License.