MikeColes / osticket-zulip

First iteration

osTicket-Zulip

A plugin for osTicket which posts notifications to a Zulip stream.

Forked from: https://github.com/clonemeagain/osticket-slack

Which was originally forked from: https://github.com/thammanna/osticket-slack.

Install

Clone this repo or download the zip file and place the contents into your include/plugins folder.

Info

This plugin uses CURL and tested on osTicket-1.10.1

Requirements

• php_curl
• A Zulip bot account configured to be an incoming webhook

To Install into zulip

• Access your Zulip system in a web browser
• Click the gear in the upp, right-hand corner, select 'Settings'
• Select 'Your Bots'
• Select 'Add a new bot'
• Select "Incoming Webook", Give a name to your bot and record your settings to be added to the osTicket configuration.
• Click "Create Bot"

Test!

Create a ticket!

You should see something like the following appear in your Slack channel:

(add link to screenshot)

When a user replies, you'll get something like:

(add link to screenshot)