KFoxder / zendesk

Zendesk API Wrapper for Python

Zendesk API Wrapper for Python

Python Zendesk is wrapper for the Zendesk API. This library provides an easy and flexible way for developers to communicate with their Zendesk account in their application.

Requirements

httplib2 is used for authentication and requests

(pip install | easy_install) httplib2

simplejson is used to serialze and deserialze requests and responses

(pip install | easy_install) simplejson

Installation

Zendesk Python Library is available on pypi, so installation should be fairly simple:

(pip install | easy_install) zendesk

Example Use

from zendesk import Zendesk, get_id_from_url

################################################################
## NEW CONNECTION CLIENT
################################################################
zendesk = Zendesk('https://yourcompany.zendesk.com', '[e-mail]', 'passwd')

################################################################
## TICKETS
################################################################

# List
zendesk.list_tickets(view_id=1) # Must have a view defined

# Create
new_ticket = {
    'ticket': {
        'requester_name': 'Howard Schultz',
        'requester_email': '[e-mail]',
        'subject':'My Starbucks coffee is cold!',
        'description': 'please reheat my coffee',
        'set_tags': 'coffee drinks',
        'ticket_field_entries': [
            {
                'ticket_field_id': 1,
                'value': 'venti'
            },
            {
                'ticket_field_id': 2,
                'value': '$10'
            }
        ]
    }
}
ticket_url = zendesk.create_ticket(data=new_ticket)
ticket_id = get_id_from_url(ticket_url)

# Show
zendesk.show_ticket(ticket_id=ticket_id)

# Delete
zendesk.delete_ticket(ticket_id=ticket_id)

# More examples in `examples` folder!