OTRS - Ticket Request System
OTRS is a Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.
This appliance includes all the standard features in TurnKey Core, and on top of that:
OTRS configurations:
- Installed from package management.
- Includes spell checking and documentation.
SSL support out of the box.
Includes TurnKey web control panel (convenience).
Postfix MTA (bound to localhost) to allow sending of email (e.g., password recovery).
Webmin modules for configuring Apache2, MySQL, Postfix and Procmail
Customer registration requires valid networking configuration (email support).
Credentials (passwords set at first boot)
- Webmin, Webshell, SSH, MySQL: username root
- OTRS: username root@localhost