Showcase of my work history
Tek Experts – Victoria Island, Lagos 
Technical Lead Sept. 2022 – Present
Technical Support Engineer Sept. 2020 – Sept. 2022
As a Technical Lead Engineer for Microsoft Dynamics 365 Business Central/NAV, I manage a group of technical support engineers who are tasked with resolving problems that affect multiple Microsoft Dynamics Business Central/NAV modules, including but not limited to Application, Finance, Inventory, Bank Management, etc.
Key Achievements
- I was responsible for training new team members (engineers) and retraining of old engineers.
- Meetings with stakeholders (Partners) to develop solutions and provide the best technical assistance to clients.
- Identifying and addressing issues in Microsoft Dynamics Business Central/Nav that affect a variety of modules, including as finance, approval workflows, inventories, and integrations with other Microsoft products (such as Dynamics Sales).
- Identifying potential workarounds for issues/bugs in the Business Central Application.
- Investigating system performance issues and making recommendations to Microsoft partners on how to improve performance.
- Obtaining telemetry information on failures and events using the Kusto query language (KQL).
- As the team's senior engineer, it is my duty to handle escalation from other engineers and to swiftly and effectively provide a solution.
- As an escalation engineer, I handle issues with high business impact and bugs to the engineering team.
- Microsoft 365 Business Central reporting, connecting Power Bi, and SQL architecture.
- Basic AL customization of the application in Visual Studio, and AL Language for development.
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