Inbound PSTN to Twilio Client Contact Centre Powered by Taskrouter
Languages: Python, js
This implements:
- Three channels (SMS, Voice & Programmable Chat)
- 4 department, multilingual contact centre
- Agent UI based on TaskRouter SDK for low latency
- Twilio Client WebRTC dashboard
- Conference instruction
- Call instruction
- Conference recording
- Call holding
- Call transfers
- Programmable Chat
- Multitasking
Install the requirements by running pip install requirements.txt
Run the install script to create the basic contact center structure
Buy a Twilio number https://www.twilio.com/console/phone-numbers/incoming Configure your number to point towards where you have deployed this app: https://YOUR_DOMAIN_HERE/incoming_call