((OTRS)) Community Edition is a freely available, open source, web-based ticketing system used for Help Desk, Customer Service, and IT Service Management purposes.
In January 2021, the development and support of the original version of ((OTRS)) Community Edition has been discontinued by its creators, the OTRS AG company. This project is an effort by Centuran Consulting to keep maintaining a stable version of the software, as well as develop new features to make it even more useful and user-friendly.
The software is distributed under the GNU General Public License. See the included COPYING file for more details.
The documentation for ((OTRS)) Community Edition is available online.
Operating system:
- Linux (Debian or RedHat recommended)
- Perl version 5.16.0 or higher
Web server:
- Apache2 + mod_perl2 (recommended)
- Web server with CGI support (CGI is not recommended)
Databases:
- MySQL 5.0 or higher (MySQL 8 and higher is not supported)
- MariaDB
- PostgreSQL 9.2 or higher
- Oracle 10g or higher
((OTRS)) Community Edition works on all modern web browsers.
The following browsers are not supported:
- Internet Explorer version 11 and lower
- Firefox version 31 and lower
- Safari version 6 and lower