The Complaint Management System is a robust full-stack Java-based web application designed to streamline and enhance the process of handling complaints within an organization. This comprehensive system employs a stack of technologies, including Java, Servlets, JSP, HTML, CSS, MySQL, JDBC, and Tomcat Server 9.0, ensuring efficient functionality and user-friendly interfaces for employees, administrators (Admin/HODs), and engineers.
- Login/Logout: Admins have secure access to the system, ensuring data integrity.
- Complaint Management: Admins can view all complaints raised by employees, facilitating centralized oversight.
- Assignment and Updates: They have the authority to assign and update engineers to specific complaints, expediting issue resolution.
- Engineer Management: Admins can register or remove engineers from the database as necessary, maintaining an up-to-date workforce.
- Engineer Tracking: Admins can view working engineers categorized by department for resource allocation.
- Registration/Login/Logout: Employees can securely sign up and log in to the system.
- Complaint Registration: Employees can easily register complaints, providing comprehensive details for effective communication.
- Complaint Tracking: They have access to monitor all complaints they have raised and can search for specific ones, promoting transparency.
- Password Management: Employees have the capability to change their passwords, enhancing account security.
- Login/Logout: Engineers securely access the system for efficient operations.
- Complaint Updates: Engineers can update the status of the complaints they are handling, ensuring timely resolution and effective communication.
- Solved Complaints: Engineers can access records of all solved or partially solved problems, maintaining accountability and reference.
- Password Change: Engineers have the option to change their passwords, adhering to account security standards.
