Created Status is not working Properly

[Bozo Kovacevic]

Used Zammad Version

6.3

Environment

• Installation method: package
• Operating system (if you're unsure: cat /etc/os-release ): any
• Database + version: any
• Elasticsearch version: any
• Browser + version: any

Actual behaviour

I created 2 Status:

1. Testme (open status)
2. Testmenot (closed status)

I set the status "Testme" as default for new ticket creation and follow up.
I deactivated all other status.

Agent: when I create a ticket with an agent I can choose between "open", "testme" and "testmenot" status.
Customer: when I create a ticket as a customer I can choose between "new" and "testmenot" status

Expected behaviour

Since all other status are inactive, I would expect that I can only choose between "testme" and "testmenot" status.

Steps to reproduce the behaviour

• Create an open status and set it as default for new tickets and follow up.

• Create an closed status

• deactivate all other status
  

• Create ticket as agent:
  

-Create ticket as Customer:

Support Ticket

No response

I'm sure this is a bug and no feature request or a general question.

yes

[Marcel Herrguth]

Encountered the same issue when trying these and forgot to create an issue.
In my experience restarting Zammad is required to ensure full and expected functionality. Did you try that?

Setting states to inactive didn't matter btw. At least in my test.

[Dominik Klein]

When I remember correctly, minimum one new state needs to be present/active?

[Tarek Shehab]

@MrGeneration

Yesterday, when @Bozo0511 showed me this issue, I remembered that you resolved this via a restart when you encountered it. But when I tried that yesterday, it remained broken after restart.