zammad / zammad

Zammad is a web based open source helpdesk/customer support system

Home Page:https://zammad.org

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External data source is not working in Webhooks

YetAnotherGerrit opened this issue · comments

Used Zammad Version

6.3

Environment

  • Installation method: SaaS

Actual behaviour

When using external data source in the custom payload of a webhook, "invalid method" is used instead of the value.

Expected behaviour

When using external data source in the custom payload of a webhook, the value should be used.

Steps to reproduce the behaviour

Create a user-attribute of the "external data source".
Create a webhook with a custom payload.
Include #{ticket.customer.myexternaldatasourceattribute}.

Support Ticket

Ticket#10151613

I'm sure this is a bug and no feature request or a general question.

yes