Attached images are not shown when sending emails to the ebay messaging service
yoseabe opened this issue · comments
Used Zammad Version
6.2
Environment
- Installation method: [package]
- Operating system: [ubuntu 20.04]
- Database + version: [postgresql 14.11]
- Elasticsearch version: [7.17.20]
- Browser + version: [Firefox 124.0.2 (64-Bit)]
Actual behaviour
When a customer sends a message, a ticket is now created, if I reply to the customer’s message with text only, it is sent correctly, but now when I try to attach an image to the message, Ebay filters out the image and sends only the text to the customer. Other email programs work fine (Outlook & Thunderbird).
Expected behaviour
eBay customers should be able to see my pictures attached to the email.
Steps to reproduce the behaviour
Let a customer send you a message through ebay → ticket will be created in zammad → reply to the ebay message service email with an image attachment → the customer will receive the text but not the attached image.
Support Ticket
No response
I'm sure this is a bug and no feature request or a general question.
no
Can you please decide for one place?
Also posted on the community: https://community.zammad.org/t/attached-images-are-not-shown-when-sending-emails-to-the-ebay-messaging-service/13996
Hi @yoseabe. Could you please attach the EML file here? Otherwise it's not possible for us to verify it. Thanks.
Hi @yoseabe. Thanks for the EML file, I deleted your comment due to the fact that the EML file might contain sensitive data. Please be careful.