Vivo 3 not switching to 24h time despite watch settings

[Marc van der Meide]

Hi, someone I'm helping is using this watch face and his watch is stuck on AM/PM time, but he'd like to use the 24h format. We tried setting the watch time settings to AM/PM and back to 24h but this does not fix the problem.

The watch is a Vivo 3, with software version 8.2.0 and crystal face version 2.5.0, Dutch language.

I'm using this face on my Forerunner 745 and mine works without issue on the 24h format.

[Marc van der Meide]

Was fixed by re-installing, which we just tried.