Error in Checkout with virtual products such as a print@home giftcards
FloWord opened this issue · comments
There is an issue with the "Mageplaza" or all other virtual GiftCards products, specifically with version 1.3.23 with 1.3.18 it works. When trying to use print@home gift cards, which are virtual products, users are redirected to a Wallee page with an error message.
Steps to reproduce:
Install Mageplaza GiftCards
Create a print@home gift card product.
Attempt to purchase the gift card and choose print@home.
Observe that the user is redirected to a Wallee page with an error message.
Expected result:
Users should be able to purchase and receive print@home gift cards without being redirected to a Wallee page with an error message.
Workaround:
As a temporary workaround, downgrade to version 1.3.18
Dear FloWord
I will forward your request to our developers. But since we do not officially support "Mageplaza" or those other virtual GiftCards it will probably be a feature request.
To make it easier for our developers, please can you provide us some screenshots or a reproduction video, where you create those GiftCards (in which menus and how).
Many thanks for your answer.
Best regards
Dear FloWord
Thanks for your screenshots.
Please can you also provide us some screenshots, where and how you created those not working coupons in your shop backend?
Many thanks for your answer.
Best regards
Hi @theodorspringwallee
you need mageplaza giftcard extension, without, can you try to create a simple virtual product and buy it?
Dear FloWord
We will discuss this within the plugin developer team.
So you are using this chargeable plugin here? https://www.mageplaza.com/magento-2-gift-card-extension/
Best regards