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tutao / tutanota

Tuta is an email service with a strong focus on security and privacy that lets you encrypt emails, contacts and calendar entries on all your devices.

Home Page:https://tuta.com

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Linux desktop version will not start or send logs after latest update.

ianp5uk opened this issue · comments

commented

Linux desktop version will not start or send logs after latest update. App launches to error, blank screen just inviting error report which it can't send. Today is Tuesday, 14th May.
Ubuntu 22.04.4

commented

Hi, thank you for the report. Do you see any output in the terminal?

commented

Stack trace of the initial error

Feedback v229.240513.0 - CryptoError - PAID - linux
Client: linux
Type: PAID
Tutanota version: 229.240513.0
Timestamp (UTC): Tue, 14 May 2024 08:51:16 GMT
User agent:
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/229.240513.0 Chrome/122.0.6261.156 Electron/29.3.2 Safari/537.36
CryptoError
Error message: mac expected but not present
Stacktrace:
CryptoError: mac expected but not present
at Gs (asset://app/worker.js:1:55216)
at Us (asset://app/worker.js:1:55039)
at Ba (asset://app/worker.js:7:46224)
at Lo.unlockUserGroupKey (asset://app/worker.js:18:51556)
at Ya.initSession (asset://app/worker.js:18:23348)
at async Ya.finishResumeSession (asset://app/worker.js:18:22625)
at async Ya.asyncResumeSession (asset://app/worker.js:18:21818)
commented

Stack trace when trying to send the error

Feedback v229.240513.0 - Error - PAID - linux
Client: linux
Type: PAID
Tutanota version: 229.240513.0
Timestamp (UTC): Tue, 14 May 2024 08:52:26 GMT
User agent:
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/229.240513.0 Chrome/122.0.6261.156 Electron/29.3.2 Safari/537.36
Error
Error message: AssertNotNull failed : null
Stacktrace:
Error: AssertNotNull failed : null
at q (asset://app/common-min--qHbzLJQ.js:1:13440)
at Lo.getLoggedInUser (asset://app/worker.js:18:52947)
at MailFacade.createDraft (asset://app/worker-lazy-oMVeY3qv.js:1:31714)
at asset://app/common-zoyYDbsu.js:1:4441
commented

Hi, it's the exact same behavior and error stack trace on Android. Maybe worth also labeling this issue 'android' ?
Thank you !

commented

Ah, all clients with offline support are affected Android, iOS and Desktop client.

To reproduce.

  1. Precondition: Have a paid account with KDF type Bcrypt and and offline database with client version 227.x
  2. Login in with other client version 229.x to do the argon2 migration (while the offline database client is closed).
  3. Login with offline client and see that he error appears.

Affected versions

229.240513.0 and below

Fixed in

229.240514.1

Test notes

  • Create offline database with desktop client version 227.x using a paid account.
  • Shut down off desktop client and migrate kdf using web client
  • Start desktop client and upgrade to version 229.240514.1. Verify that there are no log in errors.