Trying to use TBDialOut with TB13 and Skype...no work...

[saleslogistix]

Hi. Thanks for writing this plugin -- I thought it was all pretty straightforward, and it almost works on Windows7

But when I actually select a number to dial, the Skype (v5.9) dialing window pops up with an empty phone number. I've tried domestic and international numbers in any format I can think of but Skype just shows a blank window.

Note that Skype's working fine with Firefox: numbers are properly recognized and transferred over to Skype.

I tried this three ways: callto, skype, and sip. I couldn't get sip or skype to work, but by configuring callto I was able to (sort of) make it do what I needed.

UPDATE: found out that the latest rev of skype seems to be a lot picker about its number format...the final number MUST include +1 (or whatever your country code is)...and for some reason it's only accepting numbers via the callto URL.

Thoughts?

Let me know what I can do to troubleshoot this for you -- I want to help.

[Chris Hastie]

Does this help at all:
http://www.oak-wood.co.uk/faq/content/4/10/en/why-does-skype-complain-that-the-number-is-in-the-wrong-format.html

It is a restriction of skype and because TBDialOut has no control over exactly what format you put phone numbers in your addressbook it is difficult to work around. I plan on doing some work on a flexible set of rules for transforming numbers in the coming months. This should allow you to configure rules to always ensure that a +1 (or whatever) is present.

[saleslogistix]

Hi Chris,
  Thanks for the quick reply.
  I'd read that page, and eventually figured out a work around for
  most of my numbers:use the Callto: scheme
    replace leading + with nothing
    prefix called numbers with +1
  Since most of my numbers are US, this works fine.  Of course,
    for international numbers it doesn't...but that's less than 5%
    of my calls.
  David
  On 6/18/2012 4:15 AM you wrote...

    Does this help at all:

http://www.oak-wood.co.uk/faq/content/4/10/en/why-does-skype-complain-that-the-number-is-in-the-wrong-format.html

It is a restriction of skype and because TBDialOut has no control over exactly what format you put phone numbers in your addressbook it is difficult to work around. I plan on doing some work on a flexible set of rules for transforming numbers in the coming months. This should allow you to configure rules to always ensure that a +1 (or whatever) is present.

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[Chris Hastie]

On 18/06/12 15:08, saleslogistix wrote:

Hi Chris,
Thanks for the quick reply.
I'd read that page, and eventually figured out a work around for
most of my numbers:use the Callto: scheme
replace leading + with nothing
prefix called numbers with +1
Since most of my numbers are US, this works fine. Of course,
for international numbers it doesn't...but that's less than 5%
of my calls.

Cunning, but I think it would only work in North America. Perhaps I can
check this with you? Am I right in thinking to get from what you would
dial locally to a full international number you would just prepend +1?

This is not the case in most of Europe. In the UK, for example, I have
to strip the first 0 and then prepend +44. eg
0844 484 1122 -> [phone]

The myriad different requirements depending on local custom and
different providers' requirements is why I'm thinking of a a flexible,
generic number transformation system. Unfortunately, that makes it
difficult to configure. I may even need to allow regular expressions.

The other question is how would you identify which numbers needed an
extra +1 and which didn't? Presumably not those beginning 011. 0r +. The
011 thing is interesting actually. Testing stuff this morning I
discovered that Skype will recognise a number beginning 011 as being
international. Which is kind of annoying, because I have many friends in
Nottingham, for which the local dialling code is 011 5! In Europe we use
00, not 011, to identify international numbers.