threema-ch / threema-web

The Threema Web application.

Protocol Error

nona00 opened this issue 3 years ago · comments

nona00 commented 3 years ago

Bug Description

While using Threema Web, the connection is sometimes lost and Threema Web is unable to reconnect. Protocol error is shown.

Steps to Reproduce (for bugs)

issue sometimes appears while using threema web

Potential Solution

Your Environment

Threema Web version: 2.3.13
Threema App version: 4.6.8 (2628)
Browser name and version: Firefox 78.11.0esr (64-Bit)
Computer operating system and version: Windows 10 20H2 (x64)
Smartphone operating system and version: IOS 14.4.2

Lenny commented 3 years ago

Please contact the Threema support directly (*SUPPORT) for this.