thomasnield / customer-wait-queue-simulation

Using poisson distribution to optimize/simulate staffing count decisions to minimize wait times

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Poisson Optimizer and Simulator

Using poisson and normal distributions to simulate staffing headcount decisions and impact on wait times. Blog post/video coming soon.

Abstract

This is a stochastic (controlled randomness) simulator that accepts probabilistic parameters (number of staff, average customer arrivals per hour, average minutes to process a customer) and animates the outcome over a specified period.

The animation was built with JavaFX/TornadoFX.

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Using poisson distribution to optimize/simulate staffing count decisions to minimize wait times


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