Buying courses with amazon pay does not enroll students

Question

Buying courses with amazon pay does not enroll students

Vinschni opened this issue 3 years ago · comments

Hello together,
using woocommerce as monetarization works fine for all payment methods i tested ( six different ones) but when using amazon pay the payment sucessfully finished in woocommerce but does not lead enroll the user in the course he/she brought with tutor lms.

Can you give me a hint what the reason could be?

I'm guessing woocommerce_new_order_item is not fired with amazon pay, but I do not know how to confirm that.
I validated the enrollment posts in the database are actually missing by that query:

SELECT * FROM `wp_posts` WHERE `post_status` LIKE "completed"`

I'm using c430863

mkasprz · Answer 1 · Thu Jul 01 2021 22:05:09 GMT+0800 (China Standard Time)

Hi.

It's just a guess, but I think I had a similar issue. After making payment using some payment method an order status has not been changing to "Completed", but been rather staying "Processing". I used WunderAutomation plugin to automatically change the status of such orders.

I also think that if the problem is about an order status not changing to "Completed" it's not really an issue with Tutor, but rather that specific payment gateway plugin or WooCommerce.

Vinschni · Answer 2 · Sun Jul 04 2021 23:33:21 GMT+0800 (China Standard Time)

Dear @mkasprz that is correct. Manually setting the order status in WooCommerce to "Completed" triggered the enrollment.

mkasprz · Answer 3 · Thu Aug 05 2021 18:12:52 GMT+0800 (China Standard Time)

I'm glad it helped! Thanks for letting me know.