Decrypt Failed - every book imported
cece-nz opened this issue · comments
Describe the bug
All books being imported return the same error Download & Decrypt: Decrypt failed.
To Reproduce
Imported from library.
Expected behavior
Download to successfully be added to library
Platform
Mac Sanoma 14.0
Libation Chardonnay v11.1.0.1
Log Files
15/03/2024 12:45PM Download & Decrypt Step, Begin: [B0784XW7PM] Octonauts: The Monster Map and Other Stories
15/03/2024 12:45PM Download & Decrypt Step, Completed: [B0784XW7PM] Octonauts: The Monster Map and Other Stories
15/03/2024 12:45PM Download & Decrypt: Decrypt failed
15/03/2024 12:45PM ERROR. All books have not been processed. Most recent book: processing failed
15/03/2024 12:48PM Download & Decrypt Step, Begin: [B017WOQT6A] Harry Potter and the Half-Blood Prince, Book 6
15/03/2024 12:48PM Download & Decrypt Step, Completed: [B017WOQT6A] Harry Potter and the Half-Blood Prince, Book 6
15/03/2024 12:48PM Download & Decrypt: Decrypt failed
15/03/2024 12:48PM ERROR. All books have not been processed. Most recent book: processing failed
Sorry about this. Can you attach your log file to this ticket? If you open Libation and go to Settings, there's a button for 'open log folder'
Cheers for your quick response!
Is this what you are after?
_Log202403.zip
I have also tried uninstalling and reinstalling with the same issues
Perfect, thanks! I see errors relating to 'arm64'. Is it possible that you're using the arm64 version of Libation on a non-arm64 Mac? (Full disclosure: I'm not the Mac person so part of this is me grasping at straws.)
Details are here but the tl;dr is that there are 2 versions of Libation for Mac depending on if you have Intel or the newer arm64: M1, M2, etc.
Ahhh the damn M1 chip saga strikes again!
I have uninstalled all files related to the old one, and followed the instructions you posted, which I didn't do originally (my bad).
It's now working perfectly. Thanks again for your quick and helpful response
I missed the details you posted and had gone straight to:
https://github.com/rmcrackan/Libation/releases/tag/v11.1.0
Would you like me to close this? Otherwise happy if you want to, as resolved
WooHoo -- I'm so glad it's working for you. Thanks for following up :) Cheers!