Blue led blinking and leds off
lackovic opened this issue · comments
My Lightpack suddenly stopped working: leds are off and the blue led on the main unit is blinking.
What I usually do in such cases:
- unplug & plug the power cable
- unplug & plug the USB cable
- change the USB port on my computer.
None of these workarounds are working anymore.
I have set DebugLevel=3 in %USERPROFILE%\Prismatik\main.conf.
There are no logs in %USERPROFILE%\Prismatik, where can I find them?
Does anyone know what could I try to troubleshoot/fix this issue?
> .\Prismatik.exe --version
Version: 5.11.2.31
Revision: 5044e21
Build with Qt version 5.15.2
Firmware: read device fail
> systeminfo | findstr /B /C:"OS Name" /C:"OS Version"
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19045 N/A Build 19045I changed USB port again and now works showing Firmware: 7.6+1.
Out of the 5 USB ports provided by the mortherboard only one of the two USB 2.0 works:
> Get-WmiObject win32_baseboard
Manufacturer : Micro-Star International Co., Ltd
Product : B450 TOMAHAWK MAX (MS-7C02)
> Get-WmiObject win32_bios
SMBIOSBIOSVersion : 3.F0
Manufacturer : American Megatrends International, LLC.
Version : ALASKA - 1072009I changed operating system and motherboard.
Same thing is happening again: leds are off and the blue led on the main unit is blinking.
I tried all the USB ports of my motherboard but none of them worked.
There are no logs in %USERPROFILE%\Prismatik, where can I find them?
Does anyone know what else I could try to troubleshoot/fix this issue?
> systeminfo | findstr /B /C:"OS Name" /C:"OS Version"
OS Name: Microsoft Windows 11 Pro
OS Version: 10.0.22621 N/A Build 22621
> Get-WmiObject win32_baseboard
Manufacturer : Gigabyte Technology Co., Ltd.
Product : X570S AORUS ELITE AX
> Get-WmiObject win32_bios
SMBIOSBIOSVersion : F6d
Manufacturer : American Megatrends International, LLC.
Version : ALASKA - 1072009Changing USB port and rebooting worked.
Rebooted and it didn't work anymore, it's kind of random. I am clueless.