Missing bounce contacts
dompie opened this issue · comments
Hello,
I have a segment in Keila containing 18 contacts. One of them is an invalid E-Mail address (asdf@sldvcrtgbgzujmdompie.de).
After waiting for 30 minutes, I see no new "undeliverable" contact in the UI and when querying the API with the contact ID, it still is in "status:active" state.
Also no sign of a bounce in the campaign stats.
It looks like a bug to me, can someone confirm?
An incorrect domain is usually classified as a soft bounce by SES because it’s hard to tell if a domain is permanently unavailable for receiving emails or if there’s a temporary connectivity issue.
One more thing: SES will retry emails that give a network error for about a day before registering it as a bounce.