Contact Import - Replace duplicates resets contact status

[vzsi]

When importing an updated csv of existing contacts based on an export with "Replace Duplicates" the contact status is reset.

I need to import/update the contact status as well.

[Philipp]

Thank you for your suggestion! It’s currently by design that only active contacts can be imported. What would be the use-case for importing contacts that are unreachable or unsubscribed?

[vzsi]

Two scenarios:

Webshop with ~15.000 contacts

After sending a campaign, my SMTP server reports a lot of invalid email addresses.

A workflow of the solution could be as follows:

1. Export Keila CSV
2. Update invalid contacts contact status to "unsubscribed", or mayabe to "invalid"
3. Import the updated table with "Replace Duplicates" selected

Coporate with ~2.000 internal contacts

The contact list is updated regularly following employee fluctuations. There is no use of subscription status here.

A workflow of the sollution could be as follows:

1. Delete all contacts
2. Import new contact list