No Rating Found in Plex?

Question

No Rating Found in Plex?

jimcampbell100 opened this issue 3 years ago · comments

Hi,

This tool is exactly what I was looking for! I'm running on a Win10 laptop with the most recent MediaMonkey. My Plex server runs on an Ubuntu box on my local network. I run the script, and it appears to work -- but finds no ratings to sync. According to Plex, I have over 1000 songs rated. I have no songs rated in MM. Here's my output:

G:\plex-music-rating-sync>.\sync_ratings.py --log DEBUG --dry --server [myserver] --user [myusername] --token [mytoken]
[08:26:47] INFO: Connecting to local player MediaMonkey
[08:26:47] INFO: Connecting to the Plex Server [myservername] with username [myusername].
[08:26:49] INFO: Connecting to remote player PlexPlayer on the server [myservername]
[08:26:49] INFO: Successfully connected
[08:26:49] INFO: Looking for music libraries
Found multiple music libraries:
[25]: Comedy
[21]: Music
[22]: Music (Christmas)
[24]: Music (Classical)
Select the library to sync with: 21
[08:26:52] INFO: Starting to sync track ratings from PlexPlayer to MediaMonkey
[08:26:52] DEBUG: Executing query [Rating > 0] against MediaMonkey
[08:26:52] INFO: Reading tracks from the MediaMonkey player
[08:26:52] INFO: Attempting to match 0 tracks
[08:26:52] INFO: Matching source tracks with destination player
[08:26:52] INFO: Matched 0/0 tracks
[08:26:52] INFO: Running a DRY RUN. No changes will be propagated!
[08:26:52] INFO: Synchronizing 0 matching tracks without conflicts
[08:26:52] INFO: 0 pairs have conflicting ratings

It seems like it made a successful connection to Plex - the list of libraries it asks me to choose from is correct.

I have recently (within the past two weeks) completely rebuilt both the Plex and MM libraries.

I suspect I'm doing something wrong with MM...I'm not very familiar with it, and only installed it to use this script to write the rating tags to the mp3 files. Do you have any idea what I may be doing wrong? Or how I can track it down on my own?

Thanks very much for this tool and any help you can provide!

Jim

smilerz · Answer 1 · Wed Mar 03 2021 21:51:05 GMT+0800 (China Standard Time)

@jimcampbell100 by default the script runs from MM to Plex. You need to add --reverse to sync from Plex to MM.

jimcampbell100 · Answer 2 · Wed Mar 03 2021 21:55:07 GMT+0800 (China Standard Time)

Thanks! When I add that option, this happens:

Select the library to sync with: 21
[08:52:46] INFO: Starting to sync track ratings from MediaMonkey to PlexPlayer
Traceback (most recent call last):
  File "G:\Users\jim\Downloads\plex-music-rating-sync\sync_ratings.py", line 180, in <module>
    sync_agent.sync()
  File "G:\Users\jim\Downloads\plex-music-rating-sync\sync_ratings.py", line 109, in sync
    self.sync_tracks()
  File "G:\Users\jim\Downloads\plex-music-rating-sync\sync_ratings.py", line 120, in sync_tracks
    tracks = self.remote_player.search_tracks(rating=True)
  File "G:\Users\jim\Downloads\plex-music-rating-sync\MediaPlayer.py", line 333, in search_tracks
    matches = self.music_library.searchTracks(**{'track.userRating!':'0'})
  File "C:\Users\jim\AppData\Local\Programs\Python\Python39\lib\site-packages\plexapi\library.py", line 1001, in searchTracks
    return self.search(libtype='track', **kwargs)
  File "C:\Users\jim\AppData\Local\Programs\Python\Python39\lib\site-packages\plexapi\library.py", line 668, in search
    args[category] = self._cleanSearchFilter(category, value, libtype)
  File "C:\Users\jim\AppData\Local\Programs\Python\Python39\lib\site-packages\plexapi\library.py", line 715, in _cleanSearchFilter
    raise BadRequest('Unknown filter category: %s' % category[:-1])
plexapi.exceptions.BadRequest: Unknown filter category: track.userRating

smilerz · Answer 3 · Wed Mar 03 2021 22:05:35 GMT+0800 (China Standard Time)

@jimcampbell100 what version of plex and the plexapi are you using?

jimcampbell100 · Answer 4 · Wed Mar 03 2021 22:08:16 GMT+0800 (China Standard Time)

PlexAPI is 4.4.0 (most recent)
Plex is 1.22.0.4136 (which I believe is also the most recent - I have PlexPass)

smilerz · Answer 5 · Wed Mar 03 2021 23:41:46 GMT+0800 (China Standard Time)

I think I found the problem - can you pull latest version and try again?

jimcampbell100 · Answer 6 · Thu Mar 04 2021 00:03:32 GMT+0800 (China Standard Time)

I see the exact same error?

Select the library to sync with: 21
[10:59:23] INFO: Starting to sync track ratings from PlexPlayer to MediaMonkey
Traceback (most recent call last):
File "G:\Users\jim\Downloads\plex-music-rating-sync\sync_ratings.py", line 180, in
sync_agent.sync()
File "G:\Users\jim\Downloads\plex-music-rating-sync\sync_ratings.py", line 109, in sync
self.sync_tracks()
File "G:\Users\jim\Downloads\plex-music-rating-sync\sync_ratings.py", line 120, in sync_tracks
tracks = self.remote_player.search_tracks(rating=True)
File "G:\Users\jim\Downloads\plex-music-rating-sync\MediaPlayer.py", line 333, in search_tracks
matches = self.music_library.searchTracks(**{'track.userRating!':'0'})
File "C:\Users\jim\AppData\Local\Programs\Python\Python39\lib\site-packages\plexapi\library.py", line 1001, in searchTracks
return self.search(libtype='track', **kwargs)
File "C:\Users\jim\AppData\Local\Programs\Python\Python39\lib\site-packages\plexapi\library.py", line 668, in search
args[category] = self._cleanSearchFilter(category, value, libtype)
File "C:\Users\jim\AppData\Local\Programs\Python\Python39\lib\site-packages\plexapi\library.py", line 715, in _cleanSearchFilter
raise BadRequest('Unknown filter category: %s' % category[:-1])
plexapi.exceptions.BadRequest: Unknown filter category: track.userRating

smilerz · Answer 7 · Thu Mar 04 2021 00:50:11 GMT+0800 (China Standard Time)

Can you paste the following URL in a browser and let me know if it returns results.
https://[plex-server ip]:[plex-port]/library/sections/21/all?X-Plex-Token=[plex-token]&type=10&userRating!=0

jimcampbell100 · Answer 8 · Thu Mar 04 2021 01:25:12 GMT+0800 (China Standard Time)

Yes, it returns xml for the files I have rated. Sample below.

smilerz · Answer 9 · Thu Mar 04 2021 01:29:01 GMT+0800 (China Standard Time)

can you provide the output of
pip freeze

jimcampbell100 · Answer 10 · Thu Mar 04 2021 02:13:06 GMT+0800 (China Standard Time)

Here you go:

G:\Users\Jim\Downloads\plex-music-rating-sync>pip freeze
certifi==2020.12.5
chardet==4.0.0
ConfigArgParse==1.3
fuzzywuzzy==0.18.0
idna==2.10
numpy==1.20.1
PlexAPI==4.4.0
pypiwin32==223
python-Levenshtein==0.12.2
pywin32==300
requests==2.25.1
urllib3==1.26.3

smilerz · Answer 11 · Thu Mar 04 2021 02:52:40 GMT+0800 (China Standard Time)

I did a fresh install from a brand new conda container with all of those versions and the exact command line you provided and can't recreate the error. The only difference I have is I'm running 1 version behind you on Plex.

Maybe @patzm has an idea?

jimcampbell100 · Answer 12 · Thu Mar 04 2021 03:17:24 GMT+0800 (China Standard Time)

Random info in case it helps:

I had an old version of Python install on Windows. I removed it before I started, and downloaded/installed a recent version from their website when I started.

For my Plex - the Music libraries are the new format (I think it was enhanced vs the old basic format) that they started when they started working with Tidal. All of them were created within the past few weeks.

Also for Plex - I use 2FA, but I don't think that matters when using a token?

I tried it for the other music libraries on Plex, they result in the same error (even the ones with no rated tracks).

Plex was just updated yesterday - I have a script that updates it as soon as the new version is available. I didn't try it with the old version, unfortunately.

I am the admin on the Plex install, and that's the username I used.

For Plex, I have the iTunes plugin turned off. The DLNA server is also off.

smilerz · Answer 13 · Thu Mar 04 2021 03:38:43 GMT+0800 (China Standard Time)

For my Plex - the Music libraries are the new format (I think it was enhanced vs the old basic format) that they started when they started working with Tidal. All of them were created within the past few weeks.

I'm pretty sure that my libraries are enhanced - of the things that you outlined this is the only one that seems plausible to me as an issue, unless the latest version somehow broke PlexAPI.

Are you using a virtual python environment like venv or conda? That would be my next direction on troubleshooting in case there is a conflict somewhere somehow.

jimcampbell100 · Answer 14 · Thu Mar 04 2021 03:45:52 GMT+0800 (China Standard Time)

No, just a typical Windows install. I've never used either of those. I typically use docker for stuff like this on an Ubuntu machine on my network. That obviously won't work for this since it needs to work with MM, so I just did a normal install.

I could try one of those...I'd need some time to figure out how they work. Is there one in particular you recommend? I'll read up on it.

smilerz · Answer 15 · Thu Mar 04 2021 04:00:37 GMT+0800 (China Standard Time)

No, just a typical Windows install. I've never used either of those. I typically use docker for stuff like this on an Ubuntu machine on my network. That obviously won't work for this since it needs to work with MM, so I just did a normal install.

I could try one of those...I'd need some time to figure out how they work. Is there one in particular you recommend? I'll read up on it.

conda is super easy and I'm using it on my Windows box.
very high level instructions:

install miniconda3
create a clean environment by running conda create --name [name] python
conda activate [name]
pip install -r requirements.txt
run the code

At the very least it would rule out something else conflicting

jimcampbell100 · Answer 16 · Thu Mar 04 2021 04:21:49 GMT+0800 (China Standard Time)

Thanks very much for the detailed instructions...unfortunately, I get the same error.

Martin Patz · Answer 17 · Thu Mar 04 2021 04:24:42 GMT+0800 (China Standard Time)

There is a chance that this is an upstream bug (e.g. in PlexAPI). I would suggest that you try to create a minimal script that does the following:

instantiate a library instance
call library.searchTracks(**{'track.userRating!':'0'}). This is essentially the last line of the stack trace that is in this repo:
```
 matches = self.music_library.searchTracks(**{'track.userRating!':'0'})
```
I am thinking: at that point, hardly no runtime state exists. The argument provided to searchTracks is hard coded if I gathered that correctly. So it should be feasible to reproduce the issue with this stand-alone script.

If that fails as well, you can file a meaningful bug-report upstream.

Martin Patz · Answer 18 · Thu Mar 04 2021 04:26:32 GMT+0800 (China Standard Time)

Oh and sorry for not mentioning maybe something obvious: you could always run the code from an IDE with debugging turned on. Not sure if you are a developer, or even have had exposure to python. But that is tremendously powerful. I would suggest PyCharm here. The free community edition allows you to do this.

jimcampbell100 · Answer 19 · Thu Mar 04 2021 04:33:52 GMT+0800 (China Standard Time)

I have a software background, but I have not written code in 25+ years...I have limited familiarity with python.

instantiate a library instance
call library.searchTracks({'track.userRating!':'0'}). This is essentially the last line of the stack trace that is in this repo:
matches = self.music_library.searchTracks({'track.userRating!':'0'})

If one of you would be willing to give me a little more detail on how to actually do this, I would be happy to try it.

I could try the PyCharm later tonight...but I'm basically starting from scratch with my knowledge on that.

smilerz · Answer 20 · Thu Mar 04 2021 04:33:53 GMT+0800 (China Standard Time)

can you also query the API directly for what filters are available:
https://[plex server: port/library/sections/5/filters?X-Plex-Token=[plex-token]&type=10

It's possible that the plex server doesn't have a userRating filter on tracks??

jimcampbell100 · Answer 21 · Thu Mar 04 2021 04:37:08 GMT+0800 (China Standard Time)

Here you go:

jimcampbell100 · Answer 22 · Sun Mar 07 2021 02:35:04 GMT+0800 (China Standard Time)

I was able to get it running in pycharm.

At the point it fails, it is checking to see if the userRating filter exists. It makes a call to get a list of the categories, and it looks like the list comes back empty. I looked to see what url it was using to get the list, and it is not the url you provided above. The url it is using is:

https://192-168-0-111.[xxxx].plex.direct:32400/library/sections/21/filters?includeMeta=1

That url returns:

I'm not sure that helps you...I don't know why it would work for you and not me if that were the case.

smilerz · Answer 23 · Sun Mar 07 2021 23:28:47 GMT+0800 (China Standard Time)

My results from that url are very different:

So the question is why? I suspect it is a change (bug?) with the Plex API. Someone reported a different problem with the filter API on the PlexAPI here #pkkid/python-plexapi#595 on the exact same release you are using.

smilerz · Answer 24 · Tue Mar 09 2021 05:11:09 GMT+0800 (China Standard Time)

@jimcampbell100 you can try manually applying the patch as outlined here. I'm guessing that will fix it until the plexapi is updated.

jimcampbell100 · Answer 25 · Tue Mar 09 2021 05:51:28 GMT+0800 (China Standard Time)

Yep, that gets it running! Thanks!

I am seeing some occasional failures (although it keeps running) - it looks like some of the characters in the filenames on my Ubuntu box have characters that Windows doesn't like (u2010, for example, which is a dash). I'll need to fix those. In any case, it's totally unrelated to this issue.

smilerz · Answer 26 · Tue Mar 09 2021 06:09:34 GMT+0800 (China Standard Time)

that's awesome news!

Martin Patz · Answer 27 · Tue Mar 09 2021 14:50:18 GMT+0800 (China Standard Time)

great to hear that you figured out a solution!