A way to signify in the Tutor admin console (or in payments) if the name on the OS account and the name on the card they used to pay are different
bonnebbrown opened this issue · comments
These cases are rare via cs, but as we scale, I can see it expanding. Is there a way to put some sort of notification in the admin console to signify if the name on the OS account and the name on the card they used to pay are different?
We've had three cases this semester where this may have saved some time and effort of Tutor and CS team. One case a student used another's card and two parents called to see why OpenStax charged their cards $10.
If we had an indicator in accounts or payments, then we would know that perhaps they used someone else's card like their parent’s, roommate's, or friend’s.
Thank you for your consideration. BBB
@carlycurran & @bonnebbrown I'm not sure if this is possible. We'll need to ask BIT what info the payments server receives from Braintree to check if it includes the name or not. If it doesn't then we have no way of getting it