Inconsistent Salesforce Contact state between Accounts and Salesforce
brittanyearly opened this issue · comments
Description
Some users were faculty verified in the past but seem to have lost their Contact and faculty status in Accounts, either due to duplicate accounts or due to them changing their email addresses.
SCENARIO Briefly describe the issue.
The following users have Tutor courses, so they were likely faculty verified in the past but no longer.
Since the Contact is no longer linked to their Accounts, Tutor cannot send their courses' information to Salesforce.
They will also be prevented from creating new courses.
https://accounts.openstax.org/admin/users/972554/edit (duplicate account https://accounts.openstax.org/admin/users/574920/edit)
https://accounts.openstax.org/admin/users/114956/edit (duplicate account https://accounts.openstax.org/admin/users/144566/edit)
https://accounts.openstax.org/admin/users/407002/edit (no duplicate account)
Steps to Reproduce the issue: Who, Where and How?
User Type:
-
Admin
-
Content/QA
-
Student
-
Teacher
-
All
-
N/A
-
Username:
-
URL:
-
Course number:
-
Course type:
Steps
Possibly change email addresses in Accounts and/or Salesforce or create duplicate accounts.
Environment:
Instance:
- dev
- qa
- staging
- production
- content
- demo
OS:
- Mac OSX
- Windows
- Android
- iOS
- All
Browser:
- Chrome
- Firefox
- Safari
- Opera
- IE
- Edge
Browser Version:
Possible impact on a User:
User can no longer create Tutor courses
User course information is not sent to Salesforce
Expected Behavior:
User Salesforce Contact information is not lost
Images or Screenshots (attach below)
Approvals
1A-DEFINE
- PDM approves UX LoFi Design
1C-DESIGN
- PDM approves UX HiFi Design
4A-UX REV
- UX approves change
- PDM approves change
Process
Closing because of age/relevance. Let's open a new card for sync issues.