Can't control Bluetooth bulbs but state correctly updates. Log shows ShuttingDown IndexError

Question

Can't control Bluetooth bulbs but state correctly updates. Log shows ShuttingDown IndexError

sourworm opened this issue 2 years ago · comments

I have an indoor wifi plug and three bluetooth bulbs. I can turn the plug on/off in HA and the state of the three bulbs correctly change if I turn them on or off in the Cync app, but I can't turn the bulbs on/off or control brightness from HA.

The log shows this error ShuttingDown: IndexError: list index out of range

I had this integration working previously, but developed issues even in the Cync app and uninstalled the integration, went through troubleshooting with Cync support and ultimately got the plug replaced with a new one due to seemingly faulty wifi on the plug. Now with the new plug and new install of the integration I have the above error and issues.

I tried the troubleshooting steps in #19 without success.

nikshriv · Answer 1 · Sun Jan 15 2023 10:00:11 GMT+0800 (China Standard Time)

Have you tried the latest update? I'm not sure what is going on without more information. To help debug, please try running my cync_data.py script (on your laptop with python, not your HA instance) and post your results (redact sensitive info if needed)

Elliot Matson · Answer 2 · Wed Jan 25 2023 22:44:06 GMT+0800 (China Standard Time)

I'm seeing this same error after setting up the integration. It looks like states are updating, but I cannot control any bluetooth bulbs from HA. I also tried deleting the integration completely and starting over, as well as the steps in #19 without success. Here are my results from the script
Archive.zip

nikshriv · Answer 3 · Fri Feb 03 2023 01:41:01 GMT+0800 (China Standard Time)

Please take a look at issue #39

I think your issue is the same

pkarp0 · Answer 4 · Thu Apr 06 2023 05:38:54 GMT+0800 (China Standard Time)

I am having a similar problem. The bluetooth bulbs correctly display their status in HA but if I try to toggle the on/off in HA the bulb itself does not toggle and then a moment later HA returns the on/off to its initial state. The cync wifi plug does respond correctly from HA.

The bulbs respond correctly using the cync app.

baudneo · Answer 5 · Sat Jan 06 2024 04:47:44 GMT+0800 (China Standard Time)

I am having a similar problem. The bluetooth bulbs correctly display their status in HA but if I try to toggle the on/off in HA the bulb itself does not toggle and then a moment later HA returns the on/off to its initial state. The cync wifi plug does respond correctly from HA.

The bulbs respond correctly using the cync app.

Same deal, 3 Bluetooth bulbs and 1 wifi plug, the bulbs have not worked yet in hass, just report their state properly.