[Bug]: Can not connect my netdata agent to cloud
abraovic opened this issue · comments
Bug description
Hi I'm having trouble connecting a node to my netdata cloud. I have already connected one node. Now I'm trying to ad another one (which has the same configuration as previous one). I have run following command as a sudo user:
curl https://get.netdata.cloud/kickstart.sh > /tmp/netdata-kickstart.sh && sh /tmp/netdata-kickstart.sh --nightly-channel --claim-token <here goes the token> --claim-rooms <here goes the room> --claim-url https://app.netdata.cloud
As a result, among the other I get this:
[/tmp/netdata-kickstart-BKH5GjlVw7]# /usr/sbin/netdata-claim.sh -token=<here goes the token> -rooms=<here goes the room> -url=https://app.netdata.cloud
This agent was built with --disable-cloud and cannot be claimed
FAILED
WARNING Unable to claim node due to missing dependencies. Usually this means that the Netdata Agent was built without support for Netdata Cloud. If you built the agent from source, please install all needed dependencies for Cloud support. If you used the regular installation script and see this error, please file a bug report at https://github.com/netdata/netdata/issues/new/choose.
[/tmp/netdata-kickstart-BKH5GjlVw7]# test -x //usr/libexec/netdata/netdata-updater.sh
OK
[/tmp/netdata-kickstart-BKH5GjlVw7]# grep -q \-\-enable-auto-updates //usr/libexec/netdata/netdata-updater.sh
OK
[/tmp/netdata-kickstart-BKH5GjlVw7]# //usr/libexec/netdata/netdata-updater.sh --enable-auto-updates
Fri Apr 26 05:38:06 UTC 2024 : INFO: netdata-updater.sh: Auto-updating has been ENABLED through cron, updater script linked to /etc/cron.daily/netdata-updater
Fri Apr 26 05:38:06 UTC 2024 : INFO: netdata-updater.sh: If the update process fails and you have email notifications set up correctly for cron on this system, you should receive an email notification of the failure.
Fri Apr 26 05:38:06 UTC 2024 : INFO: netdata-updater.sh: Successful updates will not send an email.
OK
Successfully installed the Netdata Agent.
The following non-fatal warnings or errors were encountered:
- Command "/usr/sbin/netdata-claim.sh -token=<here goes the token> -rooms=<here goes the room> -url=https://app.netdata.cloud" failed with exit code 3.
- Unable to claim node due to missing dependencies. Usually this means that the Netdata Agent was built without support for Netdata Cloud. If you built the agent from source, please install all needed dependencies for Cloud support. If you used the regular installation script and see this error, please file a bug report at https://github.com/netdata/netdata/issues/new/choose.
And I can not see my new node in Netdata cloud admin.
Expected behavior
Running command curl https://get.netdata.cloud/kickstart.sh > /tmp/netdata-kickstart.sh && sh /tmp/netdata-kickstart.sh --nightly-channel --claim-token <here goes the token> --claim-rooms <here goes the room> --claim-url https://app.netdata.cloud should end in me being able to see the data in my Netdata cloud dashboard.
Steps to reproduce
Just run curl https://get.netdata.cloud/kickstart.sh > /tmp/netdata-kickstart.sh && sh /tmp/netdata-kickstart.sh --nightly-channel --claim-token <here goes the token> --claim-rooms <here goes the room> --claim-url https://app.netdata.cloud
Installation method
kickstart.sh
System info
Linux ip-172-31-20-31 6.5.0-1018-aws #18~22.04.1-Ubuntu SMP Fri Apr 5 17:56:39 UTC 2024 aarch64 aarch64 aarch64 GNU/Linux
/etc/lsb-release:DISTRIB_ID=Ubuntu
/etc/lsb-release:DISTRIB_RELEASE=22.04
/etc/lsb-release:DISTRIB_CODENAME=jammy
/etc/lsb-release:DISTRIB_DESCRIPTION="Ubuntu 22.04.3 LTS"
/etc/os-release:PRETTY_NAME="Ubuntu 22.04.3 LTS"
/etc/os-release:NAME="Ubuntu"
/etc/os-release:VERSION_ID="22.04"
/etc/os-release:VERSION="22.04.3 LTS (Jammy Jellyfish)"
/etc/os-release:VERSION_CODENAME=jammy
/etc/os-release:ID=ubuntu
/etc/os-release:ID_LIKE=debian
/etc/os-release:UBUNTU_CODENAME=jammyNetdata build info
Packaging:
Netdata Version ____________________________________________ : v1.45.0-292-nightly
Installation Type __________________________________________ : binpkg-deb
Package Architecture _______________________________________ : aarch64
Package Distro _____________________________________________ :
Configure Options __________________________________________ : dummy-configure-command
Default Directories:
User Configurations ________________________________________ : /etc/netdata
Stock Configurations _______________________________________ : /usr/lib/netdata/conf.d
Ephemeral Databases (metrics data, metadata) _______________ : /var/cache/netdata
Permanent Databases ________________________________________ : /var/lib/netdata
Plugins ____________________________________________________ : /usr/libexec/netdata/plugins.d
Static Web Files ___________________________________________ : /var/lib/netdata/www
Log Files __________________________________________________ : /var/log/netdata
Lock Files _________________________________________________ : /var/lib/netdata/lock
Home _______________________________________________________ : /var/lib/netdata
Operating System:
Kernel _____________________________________________________ : Linux
Kernel Version _____________________________________________ : 6.5.0-1018-aws
Operating System ___________________________________________ : Ubuntu
Operating System ID ________________________________________ : ubuntu
Operating System ID Like ___________________________________ : debian
Operating System Version ___________________________________ : 22.04.3 LTS (Jammy Jellyfish)
Operating System Version ID ________________________________ : none
Detection __________________________________________________ : /etc/os-release
Hardware:
CPU Cores __________________________________________________ : 2
CPU Frequency ______________________________________________ : unknown
RAM Bytes __________________________________________________ : 1935167488
Disk Capacity ______________________________________________ : 42949672960
CPU Architecture ___________________________________________ : aarch64
Virtualization Technology __________________________________ : amazon
Virtualization Detection ___________________________________ : systemd-detect-virt
Container:
Container __________________________________________________ : none
Container Detection ________________________________________ : systemd-detect-virt
Container Orchestrator _____________________________________ : none
Container Operating System _________________________________ : none
Container Operating System ID ______________________________ : none
Container Operating System ID Like _________________________ : none
Container Operating System Version _________________________ : none
Container Operating System Version ID ______________________ : none
Container Operating System Detection _______________________ : none
Features:
Built For __________________________________________________ : Linux
Netdata Cloud ______________________________________________ : YES
Health (trigger alerts and send notifications) _____________ : YES
Streaming (stream metrics to parent Netdata servers) _______ : YES
Back-filling (of higher database tiers) ____________________ : YES
Replication (fill the gaps of parent Netdata servers) ______ : YES
Streaming and Replication Compression ______________________ : YES (zstd lz4 gzip)
Contexts (index all active and archived metrics) ___________ : YES
Tiering (multiple dbs with different metrics resolution) ___ : YES (5)
Machine Learning ___________________________________________ : YES
Database Engines:
dbengine (compression) _____________________________________ : YES (zstd lz4)
alloc ______________________________________________________ : YES
ram ________________________________________________________ : YES
none _______________________________________________________ : YES
Connectivity Capabilities:
ACLK (Agent-Cloud Link: MQTT over WebSockets over TLS) _____ : YES
static (Netdata internal web server) _______________________ : YES
h2o (web server) ___________________________________________ : YES
WebRTC (experimental) ______________________________________ : NO
Native HTTPS (TLS Support) _________________________________ : YES
TLS Host Verification ______________________________________ : YES
Libraries:
LZ4 (extremely fast lossless compression algorithm) ________ : YES
ZSTD (fast, lossless compression algorithm) ________________ : YES
zlib (lossless data-compression library) ___________________ : YES
Brotli (generic-purpose lossless compression algorithm) ____ : NO
protobuf (platform-neutral data serialization protocol) ____ : YES (system)
OpenSSL (cryptography) _____________________________________ : YES
libdatachannel (stand-alone WebRTC data channels) __________ : NO
JSON-C (lightweight JSON manipulation) _____________________ : YES
libcap (Linux capabilities system operations) ______________ : NO
libcrypto (cryptographic functions) ________________________ : YES
libyaml (library for parsing and emitting YAML) ____________ : YES
Plugins:
apps (monitor processes) ___________________________________ : YES
cgroups (monitor containers and VMs) _______________________ : YES
cgroup-network (associate interfaces to CGROUPS) ___________ : YES
proc (monitor Linux systems) _______________________________ : YES
tc (monitor Linux network QoS) _____________________________ : YES
diskspace (monitor Linux mount points) _____________________ : YES
freebsd (monitor FreeBSD systems) __________________________ : NO
macos (monitor MacOS systems) ______________________________ : NO
statsd (collect custom application metrics) ________________ : YES
timex (check system clock synchronization) _________________ : YES
idlejitter (check system latency and jitter) _______________ : YES
bash (support shell data collection jobs - charts.d) _______ : YES
debugfs (kernel debugging metrics) _________________________ : YES
cups (monitor printers and print jobs) _____________________ : YES
ebpf (monitor system calls) ________________________________ : NO
freeipmi (monitor enterprise server H/W) ___________________ : YES
nfacct (gather netfilter accounting) _______________________ : YES
perf (collect kernel performance events) ___________________ : YES
slabinfo (monitor kernel object caching) ___________________ : YES
Xen ________________________________________________________ : YES
Xen VBD Error Tracking _____________________________________ : NO
Logs Management ____________________________________________ : YES
Exporters:
AWS Kinesis ________________________________________________ : NO
GCP PubSub _________________________________________________ : NO
MongoDB ____________________________________________________ : YES
Prometheus (OpenMetrics) Exporter __________________________ : YES
Prometheus Remote Write ____________________________________ : YES
Graphite ___________________________________________________ : YES
Graphite HTTP / HTTPS ______________________________________ : YES
JSON _______________________________________________________ : YES
JSON HTTP / HTTPS __________________________________________ : YES
OpenTSDB ___________________________________________________ : YES
OpenTSDB HTTP / HTTPS ______________________________________ : YES
All Metrics API ____________________________________________ : YES
Shell (use metrics in shell scripts) _______________________ : YES
Debug/Developer Features:
Trace All Netdata Allocations (with charts) ________________ : NO
Developer Mode (more runtime checks, slower) _______________ : NOAdditional info
No response
Thanks for reporting, @abraovic!
Thank you @ilyam8 for fixing this on such a short notice. Appreciate it. Confirming it works now.