[Bug] Bot has no response in chat after deploying to non-Testing environment and uploading to Teams

Question

[Bug] Bot has no response in chat after deploying to non-Testing environment and uploading to Teams

dylanw-oss opened this issue 4 months ago · comments

Version

"botbuilder": "^4.22.1",
"@microsoft/teams-ai": "~1.1.1",

Describe the bug

After testing my bot on local with my Microsoft 365 Testing Tenant, tried to deploy bot to Azure and upload it to Teams, it has no response to my questions in chat.

To Reproduce

Followed LightBot sample and tested it working in local with my Microsoft 365 Testing Tenant;
js/samples/04.ai.c.actionMapping.lightBot
Trying to deploy it to Azure MSIT tenant and Teams by following below steps.
(based on https://github.com/microsoft/teams-ai/tree/main/js/samples#deploy-the-bot-to-azure)
In VS code Teams toolkit, log out Microsoft 365 testing tenant, and login M365 and Azure with my Microsoft account;
Delete "openAIKey": { "value": "${{SECRET_OPENAI_KEY}}"} from infra/azure.parameters.json, and added "AZURE_OPENAI_KEY=<>" and "AZURE_OPENAI_ENDPOINT=<>" to env/.env.staging
Click "Provision" and select a resource group from a MSIT subscription;
Click "Deploy",
Click "Publish", it completed but I can't find the application in Teams,
Try another way, click utility "Zip Teams App Package", and then in Teams -> Apps -> Manage your Apps -> Upload an App, select the package, now I can add the bot to my Teams.
Chat with the bot in Teams, but it has no response to me.
I also Validate the app package, no errors.
I also checked Azure bot, there is a "Test in Web chat" function, I tried it and has no response, in channels blade I found there're some errors in Teams channel with message "Error occurred while communicating with bot", and I also queried logs in Azure portal, got empty records for "Activities Sent from Clients to Direct Line", "Bot To Channels", "Channel to Bot", "Clients To Direct Line Channel", "Failed Requests", etc.

Expected behavior

The bot should give response to my questions.

Screenshots

Additional context

The bot working fine on my local debug with Microsoft 365 Testing Tenant.

Tracking Status

Dotnet SDK TODO

PR
Merged

Javascript SDK TODO

PR
Merged

Python SDK TODO

PR
Merged

Java SDK TODO

PR
Merged

Samples TODO

PR
Merged

Docs TODO

PR
Merged

Tools TODO

PR
Merged

tracyboehrer · Answer 1 · Wed Mar 20 2024 03:48:01 GMT+0800 (China Standard Time)

@dylanw-oss This should likely be in the Teams AI repo.

dylanw-oss · Answer 2 · Wed Mar 20 2024 03:59:55 GMT+0800 (China Standard Time)

@tracyboehrer , I opened the bug in Teams AI, and @corinagum told me this should be in Teams Toolkit team.

tracyboehrer · Answer 3 · Wed Mar 20 2024 04:02:44 GMT+0800 (China Standard Time)

@dylanw-oss This also is Team Tookit. Sorry for the confusion. @corinagum What is Teams Tookit?

dylanw-oss · Answer 4 · Wed Mar 20 2024 08:10:25 GMT+0800 (China Standard Time)

@tracyboehrer, do you know where I can find more information to investigate the issue?
What I have now is only the error in Azure portal, bot's Teams channels, "Error occurred while communicating with bot".
Is there a Teams log on local (event viewer?), when I chat with Bot but it has no repsonse, is there an error logged somewhere on my local machine?

tracyboehrer · Answer 5 · Wed Mar 20 2024 08:14:12 GMT+0800 (China Standard Time)

@dylanw-oss I'll ping some folks. I talk with corinagum somewhat regularly, and others on her team.

dylanw-oss · Answer 6 · Sat Mar 23 2024 05:47:34 GMT+0800 (China Standard Time)

@tracyboehrer , this issue can be closed, there is a bug in Teams-AI samples, microsoft/teams-ai#1439