App hangs / loads indefinitely when launched from files
dusrdev opened this issue · comments
General Information
Screen recording showing the issue
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MEGA Version: 5.16.1
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iOS Version(s): iPad OS 14.6
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Devices/Simulators: iPad Pro 2021
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Reproducible? (Yes/No): Yes
What happened?
When trying to launch the app from files, to import from the cloud, sometimes the app loads and then hangs, it gets stuck like that. The screen recording shows it perfectly.
You can also see that I lowered the status bar panel and the app lost focus and started reloading, at the end of which it was stuck again...
What did you expect to happen?
That the app won't get stuck, obviously...
Hello,
Please update your app version to latest (7.10.1) and try it again.
If the issue persist:
Please restarting your device.
Does the load/hang only happen when you launch it from files?
Can you access your MEGA account w/o any issues from mobile app and from web browser?